Payment Options

The following Terms and Conditions do not affect your statutory rights and in all cases English law shall apply.

You may for any reason cancel your order, at any time before the goods are despatched, or within 7 working days from receiving the items.

We will e-mail you with a confirmation of your order and the amount charged to your credit/debit card.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. All online payments are handled securely by PayPal - you do not need to have a Paypal account, you can use your normal credit card. You can also send us your order in writing with a cheque payable to K9 Matters Ltd.

Postal Address
K9 Matters Ltd.
16 Pondtail Gardens
Fleet, GU51 3JP

Order Confirmation
Upon submitting an order using our automated shopping basket system you will receive an E-Mail order confirmation, you may also print your order confirmation at the end of checkout. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. In the unlikely event of us being unable to fulfil your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as your payment was made.

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time.